Juris Hour reported that the House Rent Allowance (HRA) exemption option was disabled in the ITR-2 form on the Income Tax Department’s e-filing portal. This unexpected glitch sparked confusion and alarm among taxpayers who rely on the portal to file their returns accurately and claim their rightful exemptions.

Several taxpayers took to social media and online forums, expressing frustration over the inability to input their HRA exemption details, a critical component for salaried individuals seeking tax relief on rental payments. The glitch threatened to delay or complicate the filing process for thousands during this crucial period.

In response, the Income Tax Department promptly came up with a solution. Addressing JurisHour directly, the department stated:

“Dear @jurishour, Please write to us with your details (along with PAN & your mobile number) via email at orm@cpc.incometax.gov.in so that our team can assist you with your query.”

While the department has not yet provided a full timeline for a portal fix, this response offers a way for affected taxpayers to seek individual assistance via the official email channel. The incident highlights the growing dependency on digital platforms for tax compliance and the critical need for robust technical support to avoid disruptions.

Tax experts advise taxpayers to keep track of any official updates from the Income Tax Department and to document any discrepancies encountered during filing. Meanwhile, those facing issues with the HRA exemption option are encouraged to report their cases promptly to receive guidance.

JurisHour continues to monitor the situation and will provide updates as more information becomes available.

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