The Delhi Customs Intelligence (Preventive) division has issued summons to Wintrack Inc, a private company, in connection with the import of body massagers and vibrators—products that are widely available and openly sold across India through both online platforms and offline retail outlets. The move has reignited concerns over regulatory consistency and clarity in the treatment of adult wellness and personal care products.
The Delhi Customs Intelligence (Preventive) received an intelligence regarding misdeclaration in the import of body massagers by M/s Jubilant Innovations. Examination revealed non-compliance with mandatory BIS requirements, as the rechargeable batteries did not bear the prescribed BIS marking under IS 16046 leading to detention of the goods. The importer’s CHA failed to produce the requisite BIS certification, and summons have been issued to the importer. Further investigation is under progress.
According to the summons issued to Wintrack Inc, the company has been directed to appear in person before Customs authorities on January 8, 2026, at 11:30 AM at Room No. 21, New Customs House, near IGI Airport, New Delhi. The summons has been issued under Section 108 of the Customs Act, 1962, empowering Customs officers to summon persons to give evidence and produce documents during an inquiry.
Wintrack Inc has been asked to tender statements, submit documents, and make any other submissions in relation to the import of the said goods.
The summons explicitly states that the inquiry against Wintrack Inc is deemed to be a judicial proceeding within the meaning of the Bharatiya Nyaya Sanhita, 2023. It further cautions that non-compliance with the summons would constitute an offence punishable under the new criminal law provisions.
The Customs inquiry pertains to the import of body massagers and vibrators by Wintrack Inc. These products are commonly marketed in India as wellness or personal care devices and are freely sold on major e-commerce platforms as well as in brick-and-mortar stores across the country.
Industry sources note that similar products have been imported for years, cleared by Customs, and subjected to applicable customs duties and GST. The action against Wintrack Inc has therefore raised questions about selective enforcement and the lack of uniform standards in classification and permissibility.
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